Terms & Condtions
Terms & Conditions of Sale
We cannot guarantee the accuracy of colours shown on product images, to our best of our ability we do our best to show multiple images to show the colour and quality of goods. Please note handmade rugs and natural woods will always slightly differ in colour. If you have any quires please contact us before your purchase so we can offer you advice & assistance.
Making a purchase
We have designed our website so it�s easy and simple to use. Once you have found the item you would like to purchase select the Buy Now icon next to the size you require. This will now open your shopping basket if you would like to carry on browsing to look for another purchase select the Continue Shopping icon. If you would like to make any changes on the items in your basket you can easily remove any items by clicking on Remove. Once you are ready to complete your purchase please select PAY NOW. This will open the Log in Page were your can create an account, login to your existing account or you can skip the login and just proceed to the checkout. We will then require to fill out your personal, billing and delivery details once this is completed your are required to accept the terms and conditions once your are happy please select submit. The next page will show all your purchase, personal, billing, delivery details please check all details are correct then click on Order Now this will now direct you to our payment provider PayPal which is used by millions of people worldwide. This page will now be a secure encrypted page any payment details entered will are secure SSL encryption. We would now require you to enter your payment details check all delivery details once you are happy please click on Submit Payment your payment will now be processed and an instant decision will be made. Once you payment has been accepted you will be re directed back to our website thanking you for your purchase. An email will be sent to you regarding you purchase payment.
Spot On Rugs allows you to make secure safe payments online using Barclaycard all major credit / debit cards are accepted by Barclaycard. Barclaycard Epdq have millions of customers worldwide using a256 encryption secure socket layer technology to ensure all payment details are held with very high levels of security . All payments made are in UK pounds. For more information you can contact Barclaycard epdq.
Our standard UK Mainland delivery service excluding the Scottish Highlands is free (ON ORDERS OVER £50, Otherwise £8.95 Delivery charge) per delivery we do not charge any extra for multiple purchases to be delivered to the same address.
Our products are securely sealed and packaged very well for delivery.
All deliveries are made by a national courier provider that offers an outstanding delivery service all consignments are fully tracked within transit.
Most deliveries are made within 7 working days of making your payment, the majority off our rug collection we carry in stock however if for any reason we are out of stock at the current time of order we do please ask that you to allow up to 14 working days for your purchase to be delivered.
If there will be any further delay on receiving your purchase we will contact you to notify you with a delivery date or give the option to exchange your purchase / refund your purchase.
Our standard Delivery service is a next day service from dispatch all deliveries are made Monday to Friday between 8am � 6pm an all day service.
If you would require a window timed delivery or a Saturday delivery please contact us, you will incur and additional charge for these deliveries.
Once your purchase has been dispatched you will receive an email to give you a indication of delivery date with a tracking number, normally most UK Mainland deliveries are made the following working day from the dispatch date. All deliveries will require a signature from the receiver.
For the unfortunate reason you do miss the first delivery our courier provider will leave a card at your premises to notify you that they tried to deliver your purchase. Your item will be taking to their local secure depot. There will be also details on how to re arrange your delivery.
Your item will only be stored up to 14 working days at the local courier depot if there is no response the item will be sent back to our stock warehouse. And you will incur an additional charge of £9.95 to re deliver your item.
Other UK Mainland & UK Offshore Destinations
Scottish Highlands £15.95 (3 day delivery service from date of despatch)
Republic Of Ireland £28.95 (3 day delivery service from date of despatch)
Northern Ireland £28.95 (3 day delivery service from date of despatch)
We also offer a delivery service to other UK Offshore destinations please contact for the best price.
International Delivery Service
We also offer delivery services to most International destinations, prices are calculated on the rug size, rug weight & destination distance please contact for a competitive price.
Damages / Returns
Please ensure all packaging is all intact on all goods before signing your delivery note if there is any damage please note down the description on the delivery note and notify us at firstname.lastname@example.org with your purchase order number and deliver tracking number within 48hours of delivery. You can also refuse the item if the packaging is in poor condition and if the goods look damaged. In the very rare case of this situation we will arrange a collection and delivery of a new replacement. In the case of you are unable to check purchases before signing for the delivery please sign the delivery note as unchecked.
All other damages must be reported to email@example.com within 48hours of signing for you goods which we will access the damage once we are happy with the complaint we will arrange an collection /replacement to be made or a full refund. Items can only be accepted for an exchange or refund with the full packaging. Refunds will only be processed once we have received the items back.
This does not affect you statutory rights.
Cancellations can be made at any time prior to your item being dispatched this will result in a full refund. If your item has already been dispatched you will only be refunded the amount of the product minus a 10% restocking charge on the price of the product .
Money Back Guarantee
All products come with a 12 month guarantee against faulty materials and workmanship. This does not affect your statutory rights.
Website usage terms and conditions
The term �Spot On Rugs� or �us� or �we� refers to the owner of the website whose registered office is Unit 12 Waterside Business Park, Wolverhampton Road, Cannock, WS11 1AM. Our company registration number is 6794947. The term �you� refers to the user or viewer of our website.
� The content of the pages of this website is for your general information and use only. It is subject to change without notice.
� Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
� Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
� This website contains material which is owned by or licensed to us. This material includes the design, layout, look, appearance, graphics and images. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
� All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
� Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
� From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
� You may not create a link to this website from another website or document without Spot On Rugs Ltd prior written consent.
� Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
For any other quires please contact us at firstname.lastname@example.org.